I. They try to present a warm and safe environment that they care about their customer and their employee. The dress in nice, neat uniform. So when customers see the environment that Starbuck or McDonald presents it creates specific impression.
II. By showing people there care about them and treat there employee nice, making people come back for more. So more customer means more profit. People love good impressions!
III. Most employees are putting on a theatrical performance instead of being themselves.
IV. By trying to be someone there’d not. People aren’t really smiling, shaking hands, for friendliness, there putting on an act or performance to get you to come back.
V. Bureaucracy- Bad!!! , because you are constantly being told what to do, how to do it. Too much time is put in Bureaucracy, too many people, rules, and meeting. You have NO FREEDOM!!!
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